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The Aeromexico Airlines Hannover Office in Germany offers customers in-depth guidance on the airline's baggage policy. Passengers traveling on Aeromexico are entitled to one item of hand luggage and one personal item, both subject to set size and weight restrictions. Baggage allowances for checked bags vary by travel class and route, with extra charges for overweight or oversized bags. The Hannover office assists in excess baggage inquiries as well as special items, including sports equipment or musical instruments, with the provision of support for lost/delayed luggage. Passengers are therefore encouraged to confirm with the office baggage details prior to their journey.